The Red House Cake Company

Delicious, bespoke celebration cakes for any occasion

bespoke celebration cakes

Terms & Conditions

No additional charge is made for an initial, no obligation wedding consultation to create a completely bespoke design from your own ideas. Up to 4 flavour samples of cake may be selected once deposit has been made. Additional samples may be provided at a small cost.

Lead Times

We always do our utmost to accommodate last minute requests but in order to provide you with the best service we ask for a minimum of 3-6 months for wedding cakes and 3-4 weeks for all other celebration cakes and cookies.

Deposits and Payment

To confirm wedding cake orders a 50% non-refundable deposit is required. The balance is due 2 weeks prior to delivery or collection. For all other cakes a £25 deposit is required and the balance due on collection or delivery. Payment may be made by cash, cheque, paypal or direct bank transfer.

Collection / Delivery

As part of our service for wedding cakes delivery, liaison with your chosen venue, assembly and displaying of your cake and arranging to your own requirements is included.

For all other cakes, delivery is free up to a 5 mile radius of The Red House Cake Company and additional distance charged at 50p per mile.

Alternatively, cakes may be collected from our premises with full storage and assembly instructions. Please note that once collected, the full responsibility for the safety of the cake is with the customer and The Red House Cake Company cannot accept any responsibility for damage to the cake once it has left the premises.

Alterations and Cancellations

Late amendments to orders are often possible, though guarantee cannot be given for this. If the alteration affects the overall cost the balance will be adjusted accordingly. Any changes to your order must be confirmed in writing or email.

In the event of Cancellation, you may be charged for any work already completed.

bespoke celebration cakes